Help Center

Most Shift Theory products are made to order. Instead of keeping large quantities of pre-printed inventory, your order moves into production after it is placed.

This helps us avoid unnecessary inventory and allows us to focus on producing each piece specifically for the person who ordered it.

Because we operate primarily on a Print-on-Demand (POD) model, your order may require a few business days for production before it is ready to ship.

We know waiting for a new drop isn't the fun part, but we ask for a little patience while your order is being prepared. Production time and shipping time are separate, and we'll share tracking details once your order has been dispatched.

If you've placed your order recently and haven't received a shipping notification yet, don't worry — your order may still be in production.

Unlike traditional retail, where finished products are picked directly from a warehouse shelf, many Shift Theory products are made after your order is confirmed. This helps us produce each piece specifically for your order while maintaining our quality standards.

Once your order is ready and handed over to our delivery partner, you'll automatically receive tracking details so you can follow your shipment.

Still need help? WhatsApp or call us and we'll be happy to check your order and help locate your shipment.

Delivery time depends on your location and begins after your order has completed production and been dispatched.

Please keep both production and transit time in mind when placing your order, particularly if you're purchasing for a specific date or occasion.

Yes. Once your order has been dispatched, tracking information will be sent to the contact details provided with your order.

Please allow some time after dispatch for the courier's tracking system to update.

Can different items in my order arrive separately?

In some cases, yes. Different products may have different production or fulfilment timelines, so items from the same order may occasionally be shipped separately.

Wherever possible, we'll try to combine all items in your order and ship them together in a single package. However, we may dispatch items separately if it helps avoid unnecessary delays.

If your order is split into multiple shipments, don't worry — the remaining items may simply still be in production or on their way.

Because production can begin shortly after your order is confirmed, changes or cancellations may not always be possible.

If you've made a mistake or need to change something, please contact us as soon as possible at support@shifttheory.in, or call our customer support helpline.

We'll do our best to make the requested changes or cancel the order before production begins. Once an order has entered production, however, we may not be able to modify or cancel it.

If your order arrives damaged or you receive an incorrect product, please contact us at support@shifttheory.in with your order details and clear photographs of the issue.

We'll arrange a replacement at no additional cost to you. We'll also arrange the return pickup of the damaged or incorrect item and cover the return shipping costs in full.

No unnecessary back-and-forth — if we've got your order wrong or your product has arrived damaged, we'll make it right.

For questions regarding your order, products, shipping, or anything else, reach us at:

Email: support@shifttheory.in
WhatsApp/Call: +91 9529964904
Customer Support: Monday–Friday, 9AM–5PM

We aim to respond as quickly as possible during support hours.

At Shift Theory, most of our products are made specifically after an order is placed through our Print-on-Demand (POD) production process. Because of this, we encourage you to carefully check your size, colour, design, and order details before completing your purchase.

Size Exchanges

Ordered the wrong size? We understand—it happens.

We offer a one-time size exchange within 7 days of delivery, subject to eligibility and availability.

The item must be unworn, unused and unwashed, with its original tags and packaging intact. Each eligible item may be exchanged for size only once. The replacement item received through an exchange will not be eligible for another size exchange.

Reverse pickup and/or re-shipping charges may apply.

We strongly recommend checking the Size Guide available on each product page before placing your order.

Damaged, Defective or Incorrect Products

If you receive an item that is:

• Damaged during delivery
• Defective
• Misprinted
• Different from the product or variant you ordered

please contact us at support@shifttheory.in as soon as possible after receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant

Once we've reviewed the issue, we'll work with you to arrange an appropriate replacement or resolution.

Exchange Eligibility

Where an exchange has been approved, the product should be:

• Unused and unworn
• Unwashed
• In its original condition
• Returned with its original packaging and tags, where applicable

Items showing signs of wear, washing, damage after delivery, or misuse may not be eligible for exchange.

Change of Mind

Because Shift Theory products are primarily produced on demand, we generally cannot offer exchanges simply due to a change of mind, preference, or incorrect selection made while ordering.

Please review your order carefully before checkout.

Order Changes

If you've entered the wrong size, colour, address, or other information, contact us immediately after placing your order.

If production has not yet started, we'll do our best to make the requested change. Once an order has entered production, changes may no longer be possible.

How to Request an Exchange

Email us at support@shifttheory.in with your order number and details of your request.

Customer Support: Monday–Friday, 9AM–5PM

Please do not send a product back without contacting us first. Any exchange or replacement must be reviewed and approved by our support team before return shipping.

Made to order. Made with intention.

Our Print-on-Demand model means your Shift Theory piece begins its journey after you place your order. We appreciate you taking a moment to check your selections before purchasing—and your patience while we make it happen.