Frequently Asked Questions

Most Shift Theory products are made to order. Instead of keeping large quantities of pre-printed inventory, your order moves into production after it is placed.

This helps us avoid unnecessary inventory and allows us to focus on producing each piece specifically for the person who ordered it.

Because we operate primarily on a Print-on-Demand (POD) model, your order may require a few business days for production before it is ready to ship.

We know waiting for a new drop isn't the fun part, but we ask for a little patience while your order is being prepared. Production time and shipping time are separate, and we'll share tracking details once your order has been dispatched.

If you've placed your order recently and haven't received a shipping notification, don't worry. Your order may still be in production.

Unlike traditional retail where finished products are taken directly from a warehouse shelf, many of our products are produced after your order is confirmed. As soon as your order is ready and handed over to the courier, you'll receive your tracking information.

Delivery time depends on your location and begins after your order has completed production and been dispatched.

Please keep both production and transit time in mind when placing your order, particularly if you're purchasing for a specific date or occasion.

Yes. Once your order has been dispatched, tracking information will be sent to the contact details provided with your order.

Please allow some time after dispatch for the courier's tracking system to update.

Can different items in my order arrive separately?

In some cases, yes. Because different products may be produced or fulfilled separately, items from the same order can occasionally arrive in more than one shipment.

If this happens, don't worry—the remaining items may simply still be in production or transit.

Because production can begin shortly after an order is confirmed, changes or cancellations may not always be possible.

If you've made a mistake with your order, contact us as soon as possible at support@shifttheory.in, and we'll do our best to help before production begins.

If something isn't right with your order, contact us at support@shifttheory.in with your order details and clear photographs of the issue.

We'll review it and help you with the appropriate resolution.

For questions regarding your order, products, shipping, or anything else, reach us at:

Email: support@shifttheory.in
WhatsApp/Call: +91 9529964904
Customer Support: Monday–Friday, 9AM–5PM

We aim to respond as quickly as possible during support hours.

At Shift Theory, most of our products are made specifically after an order is placed through our Print-on-Demand (POD) production process. Because of this, we encourage you to carefully check your size, colour, design, and order details before completing your purchase.

Size Exchanges

Ordered the wrong size? We understand—it happens.

As our products are made to order, we are unable to offer exchanges for incorrect size selection unless otherwise stated for the specific product.

We strongly recommend checking the Size Guide available on the product page before placing your order.

Damaged, Defective or Incorrect Products

If you receive an item that is:

• Damaged during delivery
• Defective
• Misprinted
• Different from the product or variant you ordered

please contact us at support@shifttheory.in as soon as possible after receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant

Once we've reviewed the issue, we'll work with you to arrange an appropriate replacement or resolution.

Exchange Eligibility

Where an exchange has been approved, the product should be:

• Unused and unworn
• Unwashed
• In its original condition
• Returned with its original packaging and tags, where applicable

Items showing signs of wear, washing, damage after delivery, or misuse may not be eligible for exchange.

Change of Mind

Because Shift Theory products are primarily produced on demand, we generally cannot offer exchanges simply due to a change of mind, preference, or incorrect selection made while ordering.

Please review your order carefully before checkout.

Order Changes

If you've entered the wrong size, colour, address, or other information, contact us immediately after placing your order.

If production has not yet started, we'll do our best to make the requested change. Once an order has entered production, changes may no longer be possible.

How to Request an Exchange

Email us at support@shifttheory.in with your order number and details of your request.

Customer Support: Monday–Friday, 9AM–5PM

Please do not send a product back without contacting us first. Any exchange or replacement must be reviewed and approved by our support team before return shipping.

Made to order. Made with intention.

Our Print-on-Demand model means your Shift Theory piece begins its journey after you place your order. We appreciate you taking a moment to check your selections before purchasing—and your patience while we make it happen.