Shipping policy

At Shift Theory, we want your gear to reach you safely and without unnecessary delays.

Every order is checked before dispatch and packed securely for its journey to you.

SHIPPING ACROSS INDIA

We currently ship to serviceable locations across India through our delivery partners.

Shipping availability may vary depending on your PIN code and courier serviceability.

ORDER PROCESSING

Orders are generally processed and dispatched within 2–4 business days after successful order confirmation.

During new drops, sales, promotional periods, holidays or periods of unusually high demand, processing may take slightly longer.

Once your order has been dispatched, you'll receive tracking information so you can follow its journey.

Business days exclude Sundays and public holidays.

DELIVERY TIME

After dispatch, most orders are typically delivered within:

Metro & major cities: approximately 2–5 business days
Other serviceable locations: approximately 3–7 business days

These are estimated delivery times and not guaranteed delivery dates.

Actual delivery times may vary depending on your location, courier operations, weather, public holidays, local restrictions or other circumstances outside Shift Theory's reasonable control.

SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Shift Theory may offer free shipping or promotional shipping rates as part of specific offers or campaigns.

Any applicable conditions will be communicated with the offer.

ORDER TRACKING

Once your order has been dispatched, tracking details will be sent to the contact information provided with your order.

Please allow some time after receiving the tracking information for the courier's tracking system to update.

MULTIPLE ITEMS IN ONE ORDER

When you order multiple Shift Theory products together, we will generally aim to dispatch them together.

However, in certain circumstances, products from the same order may be shipped separately.

If your order is split into multiple shipments, you may receive separate tracking information for each shipment.

INCORRECT OR INCOMPLETE ADDRESS

Please carefully check your:

  • Full name

  • Delivery address

  • PIN code

  • Mobile number

  • Email address

before completing your order.

Shift Theory cannot guarantee changes to delivery details once an order has been processed or dispatched.

If an order is returned to us because of an incorrect or incomplete address, an unreachable recipient, repeated failed delivery attempts, or another customer-related delivery issue, additional shipping charges may apply before the order can be shipped again.

DELIVERY ATTEMPTS

Our courier partners may contact you by phone, SMS or other available communication methods to complete delivery.

Please ensure the mobile number provided with your order is active and reachable.

If delivery cannot be completed after the courier's permitted delivery attempts, the shipment may be returned to Shift Theory.

Re-shipping charges may apply where the failed delivery was not caused by Shift Theory or the courier partner.

DAMAGED OR TAMPERED PACKAGES

If the outer courier package appears significantly damaged, opened or tampered with at the time of delivery, we recommend documenting its condition before opening it.

If the product inside is damaged, defective, missing or incorrect, contact Shift Theory Customer Support as soon as possible in accordance with our Returns, Exchanges & Refund Policy.

Please retain the product and packaging until the issue has been reviewed.

DELAYED SHIPMENTS

Occasionally, courier delays can occur due to weather, operational disruptions, remote-area serviceability, public holidays or other circumstances beyond our reasonable control.

If your tracking has not updated for an unusually long period, contact us and we'll help investigate the shipment with our delivery partner.

LOST SHIPMENTS

If a courier partner confirms that a shipment has been lost in transit, Shift Theory will work with you to arrange an appropriate replacement or refund, subject to verification.

You will not be expected to bear the loss of an order confirmed as lost while in transit to you.

RETURN TO ORIGIN (RTO)

A shipment may be returned to us if:

  • Delivery is repeatedly unsuccessful

  • The recipient cannot be contacted

  • The delivery address is incorrect or incomplete

  • The customer refuses delivery

  • The location becomes unserviceable

If an order is returned to Shift Theory for a customer-related reason, we may contact you to confirm whether you would like the order shipped again.

Additional shipping charges may apply for re-dispatch.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We'll make reasonable efforts to accommodate your request if the order has not yet entered processing or been dispatched.

Once an order has been processed or handed over to our courier partner, we may not be able to cancel or modify it.

For further information regarding cancellations and refunds, please refer to our Returns, Exchanges & Refund Policy.

NEED HELP?

If you have a question about your shipment, contact Shift Theory Customer Support with your:

Order number
Name
Registered email address or mobile number

We'll help you track down what's happening.

SHIFT THEORY

Built to move.