Refund policy

At Shift Theory, every piece is made to be worn, ridden in, and lived in. We want you to be happy with what arrives at your door.

If something isn't right, here's how we'll make it right.

7-DAY EXCHANGE POLICY

You may request an exchange within 7 days of receiving your order.

We currently accept exchanges for:

  • Size changes, subject to stock availability

  • An incorrect product or size sent by us

  • Products received damaged or with a manufacturing defect

To be eligible for an exchange, the product must be:

  • Unworn and unused

  • Unwashed

  • Free from stains, odours, damage or signs of wear

  • Returned with the original tags and packaging intact

Products that do not meet these conditions may not be accepted.

SIZE EXCHANGES

Ordered the wrong size? We'll be happy to help you exchange it, subject to availability.

For exchanges requested due to the customer selecting the wrong size, reverse and/or re-shipping charges may apply.

Please check the size chart and garment measurements on the product page before ordering.

If the requested replacement size is unavailable, we'll work with you on an appropriate alternative.

One-time size exchange: Each eligible item may be exchanged for a different size once only. The replacement item received through a size exchange is not eligible for a further size exchange.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the product

  • Clear photographs showing the defect/damage or incorrect item

  • Photographs of the packaging where relevant

Once verified, Shift Theory will arrange an appropriate replacement, exchange or refund at no additional cost to you.

Please do not use, wash or alter the product before contacting us.

RETURNS & CHANGE OF MIND

We do not currently accept returns or issue refunds solely for change of mind, personal preference, or no longer wanting the product.

We encourage you to review the product photographs, description and size chart carefully before placing your order.

This does not affect your rights where an item is defective, damaged, incorrect, or otherwise required to be remedied under applicable law.

REFUNDS

Refunds are generally provided where:

  • You received a defective or damaged product and an appropriate replacement cannot be provided

  • You received an incorrect product and an appropriate replacement cannot be provided

  • Shift Theory is unable to fulfil your paid order

  • A refund is otherwise required under applicable law

Once approved, refunds will be processed to the original payment method.

Depending on your bank or payment provider, it may take several business days after processing for the amount to appear in your account.

Original shipping charges, where separately charged, may be non-refundable except where the return results from an error by Shift Theory or where otherwise required by law.

SALE & PROMOTIONAL ITEMS

Products purchased during a sale, promotional campaign or using a discount code are eligible for size exchange only, subject to availability, unless the item received is defective, damaged or incorrect.

Any statutory rights that apply remain unaffected.

EXCHANGE AVAILABILITY

All exchanges are subject to inventory availability.

Because some Shift Theory designs may be produced or stocked in limited quantities, we cannot guarantee that your requested design and size will remain available.

If the exact replacement is unavailable, we'll contact you with the available options.

NON-RETURNABLE ITEMS

We cannot accept products that:

  • Have been worn, washed or used

  • Have been altered or damaged after delivery

  • Have stains, fragrances, deodorant marks or other signs of use

  • Are missing their original tags

  • Are returned without the original product packaging

  • Were purchased from an unauthorised third-party seller

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible after placing it.

If your order has not yet entered processing or been dispatched, we'll make reasonable efforts to cancel it.

Once an order has been processed or dispatched, cancellation may no longer be possible.

REFUSED / UNDELIVERABLE ORDERS

Please ensure your delivery address and contact information are correct when placing an order.

Additional shipping charges may apply if an order needs to be shipped again because of an incorrect/incomplete address, repeated unsuccessful delivery attempts, or refusal of a valid shipment.

HOW TO REQUEST AN EXCHANGE OR REFUND

Contact Shift Theory Customer Support within the applicable period and provide:

Order Number:
Product:
Reason for request:
Requested size (for exchanges):
Photographs (for damaged/defective/incorrect products):

Please wait for confirmation and return instructions before shipping any product back to us.

Items returned without prior approval may not be accepted.

SHIFT THEORY

Built around the stories worth wearing.